Oh Sew Sweet Shop -Patchwork Fabrics, Wadding, Notions & more.

🚛 Free UK Shipping on Orders over £40

Ways to Pay:

Delivery & Returns

Order Processing & Despatch

Our online shop is open for web orders with delivery or Click & Collect. 

We try to dispatch your order as quickly as possible and on many occasions this can be the same or next day.  However there may be times when we may need to contact you to clarify your order or offer an alternative if we have sold out.  

Our order system will email you to keep you updated about what’s happening with your order as we process it.

Delivery

We send packages via Evri or Royal Mail both of whom aim to deliver them in the UK within 2-3 working days, but occasional delays outside our control can mean they sometimes take up to 10 days in total to arrive.  

You can however choose our upgraded delivery which is a next day Service.  We endeavour to send your order the same day it is received (If ordered by 12pm), however this is not guaranteed due to operational limitations of the couriers.

 Sending next-day (working day) with us is an ideal solution for those more urgent parcels. Collection and Delivery are not guaranteed but currently enjoy a very high success rate.

NOTE: Next day tracked does not guarantee that your parcel will arrive on the next day after ordering.  We will send your order Next Day Tracked once your order has been processed.  Please contact us on 01226 805955 if your order is urgent and we will advise on the fastest delivery time. Usually couriers only deliver Next Working Day which excludes weekends.   

If you have any special requests or would like us to use a specific courier please contact us.

Please check with your chosen courier for delivery days, service updates and their Terms & Conditions which may differ from ours.  Oh Sew Sweet can not be held responsible for 3rd party terms & conditions which may affect your delivery.

International orders are also sent via Royal Mail and delivery times will vary considerably depending on your local postal deliveries.

Post & Packing Rates

P&P for delivery in the UK:

  • FREE for orders of £40.00 or above 
  • Standard Tracked £3.95 for orders up to £40 using Royal Mail Tracked 48
  • Economy Tracked 2-5 Days £3.25 using Evri courier. 
  • £7.50 if you choose our enhanced next day service (Regardless of order value).  NOTE: Next day tracked does not guarantee that your parcel will arrive on the next day after ordering.  We will send your order Next Day Tracked once your order has been processed.  Please contact us on 01226 805955 if your order is urgent and we will advise on the fastest delivery time.

P&P for delivery outside the UK: 

We charge a fixed rate for delivery outside of UK. The rate is £10 for P&P however if your item is small and significantly less cost to post, we will review the charges and refund you the difference on the other hand if the postage cost is higher we reserve the right to charge extra to cover these costs.

If your order hasn’t arrived

Our system will email you to let you know when we have despatched your order, but please wait 10 days before contacting us about non-delivery. We know it’s frustrating, but it’s most likely on its way and we can’t chase Royal Mail about it until the 10 days have passed.

It’s worth checking with your local delivery office to see if they have anything for you, as sometimes you may not have been notified that a parcel is waiting there for you to collect. We’ve also had cases of packages being delivered to neighbours but no card being left for the recipient.

If your order still hasn’t arrived after 10 days and it’s not been left somewhere for you to collect, please get in touch and we’ll investigate to see if we can track it down for you! And if all else fails, we’ll do our best to replace the original order.

Refunds & Returns

We will give you a refund if you wish to cancel your order within 14 days of receiving your order. You will then have another 14 days to return the goods.