Delivery & Returns

Order Processing & Despatch

Our online shop is open for web orders with delivery or Click & Collect. 

We try to dispatch your order as quickly as possible and on many occasions this can be the same or next day.  However there may be times when we may need to contact you to clarify your order or offer an alternative if we have sold out.  

Our order system will email you to keep you updated about what’s happening with your order as we process it.

Delivery

We send packages via Hermes or Royal Mail both of whom aim to deliver them in the UK within 2-3 working days, but occasional delays outside our control can mean they sometimes take up to 10 days in total to arrive.  You can however choose our upgraded delivery which is DPD next day.  You will receive notifications from DPD about the progress of your delivery.

International orders are also sent via Royal Mail and delivery times will vary considerably depending on your local postal deliveries.

Post & Packing Rates

P&P for delivery in the UK:

  • FREE for orders of £45.00 or above 
  • £1.99 for orders up to £45 using a 3-5 day service
  • £4.95 if you choose our enhanced next day service (Regardless of order value)

P&P for delivery outside the UK: 

We charge a fixed rate for delivery outside of UK. The rate is £10 for P&P however if your item is small and significantly less cost to post, we will review the charges and refund you the difference.

If your order hasn’t arrived

Our system will email you to let you know when we have despatched your order, but please wait 10 days before contacting us about non-delivery. We know it’s frustrating, but it’s most likely on its way and we can’t chase Royal Mail about it until the 10 days have passed anyway.

It’s worth checking with your local delivery office to see if they have anything for you, as sometimes you may not have been notified that a parcel is waiting there for you to collect. We’ve also had cases of packages being delivered to neighbours but no card being left for the recipient.

If your order still hasn’t arrived after 10 days and it’s not been left somewhere for you to collect, please get in touch and we’ll investigate to see if we can track it down for you! And if all else fails, we’ll do our best to replace the original order.